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Frequently Asked Questions


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Custom Pet Portraits

We can transform any pet into a unique portrait. Whether they are a fur baby, feathery bird, scaly reptile, or anything in between, our talented team of digital illustrators will create the perfect masterpiece.
We specialize in pet portraits and aim to keep the focus on them. Fox & Fiddle does not create any human portraits at this time.
Totally! We love a good family or BFF portrait. We create portraits that can accommodate up to three pets. However, we also know some folks may have more than three pets and want to create something special for them. If that is the case, please reach out to us and we will work with you to make your personalized artwork a reality.

We print our posters on 3 different sizes:
8x12 inches (20.32x30.48 cm)
16x12 inches (30.48x45.72 cm)
24x18 inches (40.64x60.96 cm)

Our 0.75 inch thick semi-hardwood frames are constructed from Alder trees that come from renewable forests.

To ensure you receive your personalized pet artwork as soon as possible, we do not provide previews. It is your responsibility to provide us with a high quality image to work with. We will always try our best to work with the image you upload and If we cannot work with an image, we will get in touch. However, due to the volume of orders we receive we may not always be able to do so. As a reminder, please follow our Photo Guidelines to ensure a quality image is uploaded for a quality final product.

Fox & Fiddle is honored to create portraits in honor of passed pets. We often create memorial pieces for pets who have passed away, so we understand you might not have the perfect photo that meets all our photo guidelines. We set out on this journey to help pet owners share, remember and express their love for their pets, so we will be here every step of the way to make it a little easier to cherish them forever. If you have any questions or need help deciding on a photo, contact us and we will be happy to help.

We love what we do here and we work quick to transform your pet into amazing pieces. If you have changed your mind regarding your order, please reach out to us within 12 hours of placing your order and we will process a refund at our discretion. Should you change your mind after 12 hours of placing your order, we will not be able process a refund. We have set a time limit to cancel orders because our illustrators may have already began the transformation process.
Follow the steps below to capture the best photo of your pet to upload:

1. Close & Personal. Get up close to your pet and capture all their distinctive features. Make sure their neck (if you want it to show in the portrait, especially if your pet is wearing their signature accessory) and entire head—including ears and whiskers—are in the frame and their head is not the same colour as the background. Use a distinctive background, so your pet does not blend in with it.

2.Get On Their Level. Crouch down or sit on the ground to get on eye level with your pet for the photo. We find holding a treat right above the camera works best for getting their attention.

3. 2, 1, Cheese! They all have a signature pose, but standing and sitting poses work best. Try to avoid uploading a photo of them lying down, unless you can see their whole chest.

4. Lights, Camera, Action! Well-lit images (either inside or outside), while avoiding direct sunlight result in the best photos for your custom pet art. Your pets are perfect, so no need to add a filter—we will work our magic once you upload your photo.

5. Quality Check. Go through your photos and pick your favourite. Avoid uploading a blurry or pixelated photo, because a blurry photo = a blurry portrait.

Please note: any accessory (collars, leashes, bows, bandanas, hats and outfits) pictured in your photo will be included in the final portrait. If you wish to not have any accessory in your final product, please ensure to remove them prior to taking the photos. As a rule of paw, your pet should look exactly how you want them to look on your personalized item(s).

Shipping

We ship to pet owners worldwide! Shipping costs will apply and will be added at checkout.
Shipping costs will apply and will be added at checkout. We charge flat rate shipping for all products (all rates in USD):

Framed Posters
USA: $9.95
Rest of the World: $14.95 

All Other Products
Global flat rate: $7.95

Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated at checkout.

The prices on our website do not include taxes, duties or shipping. For all orders, you are solely responsible for any fees imposed by your country's customs, such as: import fees, declaration fees, import duties (tariffs) and/or taxes. For more information on customs, duties, taxes and other import charges, please contact your local customs office. If the address you used to place your order is incorrect and your package does not reach you due to this, we will not be held responsible and will not be able to offer you a refund. If a package is lost on the way, we will gladly send you a replacement.

Please note: it takes our artists 3-5 business days to prepare your customized art work before it is shipped.

You will receive your tracking number once your order is ready to be shipped. That means it can take up to 5 business days before your tracking number is emailed to you. 

Please note: it takes our illustrators 3-5 business days to prepare your customized art work before it is shipped. Shipping times vary depending on the country. 

USA: 5-15 business days 
Rest of the World: 8-20 business days

*Due to COVID-19 there may be delays in processing and delivering your order. We appreciate your patience during this time. 

We try our best to deliver your items in one shipment. Occasionally, some items may be completed ahead of time and shipped out first. We know you are eager to receive your order, so this may be a win-win situation. 

Returns

Each product we produce at Fox & Fiddle is personalized to you and your pet. Due to the custom nature of each artwork, we cannot offer returns or refunds. If you are not 100% satisfied with your purchase, or your item is damaged or you have received the wrong product, please reach out to us within 48 hours of receiving your order and we will work with you to make it right! Note that while we do not offer refunds on faulty items, we will work with you to replace your order.

If you're not 100% happy with your product, reach out to us and we'll do our best to make it right. If you are unhappy with the transformation of your pet, we will check to see if you uploaded a photo that adheres to our Photo Guidelines. If you did not follow our guidelines, we will not be able to process a replacement. However, if your photo is perfect and we somehow missed something, we will correct it right away and send you a replacement. 

While both of these instances are rare, occasionally items may be damaged in transit or the wrong pet art was sent out. If this is the case, please contact us within 48 hours of receiving your order and we will work on sending out a replacement. Make sure to take pictures of the damage(s) and include it with your initial email, this will help us get your replacement out to your ASAP.

Cold paws? If you have changed your mind regarding your order, please reach out to us within 12 hours of placing your order and we will process a refund at our discretion. Should you change your mind after 12 hours of placing your order, we will not be able process a refund. We have set a time limit to cancel orders because our illustrators may have already begun the transformation process.

Our illustrators work fast and occasionally part of your order may be ready to be shipped before the rest. We may choose to ship out what is finished first, so we do not keep you waiting too long. However, if you only received one tracking number, you are missing part of your order, you need help tracking something down, or anything in between, shoot us an email and we will help you sort it out.

Other

We love hearing from our customers! Your feedback helps us evaluate how we are doing—whether we are nailing it or there is room for improvement. You can leave a review of the products you purchased on the individual products page. Scroll down the page until you see the Write a Review button, click it to begin. Psst, you receive 15% for leaving us a photo review. 

Join the #thefoxandfiddle community and tag us in your post on Facebook and Instagram for a chance to be featured.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.